- Stress and anxiety
- Couple counselling experience
- Life purpose focus
About Carolyn
Carolyn Heap is an NCPS counsellor practising in the United Kingdom with six years of experience. She works with adults facing stress, anxiety, relationship and family concerns, low self-esteem and major life changes. Carolyn also focuses on attachment issues, communication problems, divorce and separation, guilt and shame, isolation and life purpose.
Carolyn draws on long experience supporting people affected by past trauma and relationship difficulty. She has worked in local authority settings for more than 30 years, and she has provided counselling through partnerships such as the LADZ App. That practical background informs how she structures sessions and prioritises safety and clarity for clients.
She has worked with couples and has completed couple counselling certification. Carolyn is also undertaking further training in Relational Life Therapy aimed at helping partners on the brink of separation. She uses conversational, plain-language ways to look at patterns between people and to practise different ways of communicating.
In sessions she helps people name the problems that feel most pressing. Conversations often cover how past experiences shape current relationships, and what choices might look like going forward. She encourages realistic, step-by-step changes rather than quick fixes.
Carolyn offers work that addresses practical skills alongside feelings. She helps people rebuild trust after conflict, practise clearer communication, and consider what matters next in their life and relationships. Sessions are conducted in English and she does not take international clients at this time.
How her therapeutic methods translate online
Carolyn works with evidence-based techniques that focus on relationships and life changes. One common approach she uses looks at attachment and how early patterns affect current relationships; this helps when trust, closeness or repeated conflicts are the problem. Another approach concentrates on communication skills and behavioural practice, using role-play and small experiments to change how people speak and respond in stressful moments.Finding the right approach is part of working together. She and the client review concerns, goals and preferences and agree which techniques to try. That collaborative planning helps shape each session and any between-session practice tasks.
Confirm the exact online session options before booking, as formats are not specified here. In general, working remotely can make it easier to fit sessions into a busy week, allow shorter check-ins when needed, or avoid travel time. Therapists and registered or accredited professionals can adapt exercises for video or phone meetings so practical skills and communication practice can still be rehearsed.
Areas of expertise
Primary focus
Additional focus areas
Experience
6+ years
Listed in
United Kingdom
Languages
English
Frequently asked questions
What concerns does she help with?
She works with stress, anxiety, relationship and family issues, self-esteem and coping with life changes, plus related areas such as attachment, shame and life purpose.
How does she approach feeling stuck?
She uses conversational, practical sessions that identify patterns and try small changes in communication and coping. Work focuses on steps clients can try between sessions.
What experience does she bring?
She has six years' experience as a counsellor and more than 30 years working in local authority settings supporting children and families.
What credentials and location are listed?
She is listed with NCPS and practises in the United Kingdom.
Which languages are sessions offered in?
Sessions are offered in English.
Can people outside the UK work with her?
She does not accept international clients at this time.
How are sessions paid for?
Cost varies by location; sessions use a subscription model that can be cancelled at any time.
What are the steps to begin?
Select the See online therapy options button, complete the short matching questionnaire, and schedule a first session.
Online talk therapy is not emergency care. If you are in danger, use the crisis numbers.